Q99 Privacy Policy — How We Protect Your Information
Q99 places the highest importance on user privacy. This page explains what data is collected, why it is collected, and how it is kept secure.
Last Updated: 2024
What Information We Collect
Various types of information are collected when you register and use the q99 platform. A detailed breakdown by data type is provided below:
Account & Identity Information
During registration, your mobile number, name, and national ID details are collected. Document scans required for identity verification may also be collected.
Device & Browser Information
Your device type, operating system, browser version, IP address, and screen resolution are collected automatically. This information is used to improve service quality on mobile.
Payment & Financial Information
When transactions are made via bKash, Nagad, or Rocket, the mobile wallet number and transaction amount (BDT / ৳) are recorded. All payment data is stored in encrypted form.
Cookies & Usage Data
Session cookies, language preferences, visited pages, and time spent on the platform are collected. This information helps personalize the user experience.
Purpose & Use of Data Collection
Q99 uses collected data only for specific purposes. No information is collected or used unnecessarily. The primary purposes are:
- Service Delivery: For account creation, login, payment processing, and game management.
- Identity Verification: To prevent fraud and ensure secure transactions.
- Customer Support: Your account information is used when providing support and resolving issues.
- Platform Development: To analyze usage patterns and improve service quality.
- Security Assurance: To detect unusual activity and keep your account secure.
- Legal Obligation: To comply with applicable laws and regulations in Bangladesh.
Q99 never sells personal information or transfers it to third parties for commercial purposes.
Cookies, Tracking & Data Storage
Use of Cookies
The following types of cookies are used on the q99 platform:
- Essential Cookies: To maintain login sessions and ensure platform security.
- Preference Cookies: To remember your language, display settings, and preferred games.
- Analytics Cookies: To understand which parts of the platform are used most.
Cookies can be disabled from your browser settings, though doing so may limit certain features.
Data Retention Period
Data is retained for as long as your account remains active. After account closure, certain information may be kept for a defined period as required by law. Payment records are generally retained for a specified duration in accordance with financial regulations.
Sharing Information with Third Parties
Q99 may share information with specific third parties in limited circumstances:
- Payment Provider: Only the minimum necessary information required to process transactions via bKash, Nagad, or Rocket.
- Law Enforcement Agencies: Where required by a lawful order under Bangladeshi law.
- Technology Partner: Technology service providers necessary for platform operations, all operating under data confidentiality agreements.
Personal information is never shared with advertisers or any unauthorized third parties.
Data Security Measures
Q99 employs multiple layers of security to protect user data:
- SSL encryption applied to all data transmissions.
- Payment information is stored in an encrypted database.
- Two-factor authentication for account access.
- Automatic detection of suspicious login attempts.
- Regular security audits and updates to server infrastructure.
However, absolute security on the internet cannot be guaranteed, so users should remain vigilant as well.
Your Rights & Policy Changes
User Data Rights
As a q99 user, you have the following rights:
- Right to Access: You may request to know what personal information has been collected about you.
- Right to Rectification: You may request that inaccurate or outdated information be updated or corrected.
- Right to Erasure: Under certain conditions, you may request the deletion of your account and personal data.
- Right to Object to Processing: You may object to the processing of your data for specific purposes.
To exercise this right, send an email to [email protected]. We will respond as soon as possible.
Changes to the Privacy Policy
Q99 may update this Privacy Policy, in whole or in part, at any time. For significant changes, a notice will be sent to your registered mobile number or posted on the website. Continued use of the platform after any changes constitutes acceptance of the updated policy. For questions, FAQ View.
Done Reading? Get Started Now
Your data is safe with q99. New users can register now; existing users can log in to their account.