Q99 Responsible Gaming — Our Commitment to Safe & Balanced Entertainment
Q99 believes entertainment is only meaningful when enjoyed responsibly and in moderation. This page covers our responsible gaming guidelines, how to spot warning signs, and where to find support.
Our Commitment to Responsible Gaming
At q99, gaming is meant to be an enjoyable experience — not a source of income or a way to solve problems. We want every user to engage with the platform in a balanced, controlled way that doesn't come at the expense of other important areas of life.
Q99 is committed to operating with full transparency and honesty. We want our users to know that winning is never guaranteed in gaming, and excessive play can lead to financial and mental harm. That's why we encourage every player to know their limits and play within them.
Responsible Gaming isn't just a policy — it's a core value of our platform.
Recognize the signs of risky behavior
Certain behaviours suggest that gaming is getting out of control. If you notice any of the following signs in yourself, it's important to take action now:
- Chasing losses by placing more bets to recover lost money.
- Using household or emergency funds for gaming.
- Taking on debt or borrowing money because of gaming.
- Being unable to stop even after spending beyond your budget.
- Lying or hiding the truth about gaming.
- Cutting back on time with family and friends in favor of gaming.
- Feeling restless or irritable when you can't play.
- Struggling to focus on work or studies.
If you notice these signs, take a break immediately and seek professional help if needed.
Practical tips for managing your time and budget
Budget Planning
Before you start gaming, set a fixed budget (৳) and commit to staying within that limit. Make sure the amount is money you can afford to spend on entertainment — not funds needed for household expenses.
- Set a maximum spending limit, whether daily or weekly.
- Once your budget is gone, stop gaming for the day.
- Avoid making extra deposits in the hope of winning.
Time Management
Set aside a fixed time each day for gaming. Keep it within your leisure hours — don't let it eat into sleep, family time, or work.
- Use a timer on your mobile.
- Step away from gaming during mealtimes or family gatherings.
- If you feel you've been playing longer than intended, end the session.
Use the self-control tools available to you
You can set daily, weekly, or monthly deposit limits on your q99 account — one of the most effective ways to prevent overspending.
You can temporarily deactivate your account for a set period. Taking a break of a few days or weeks can be beneficial for your mental wellbeing.
If you need a long-term break from gaming, you can request to have your account deactivated. We respect that decision and are here to support you.
To activate these features, email [email protected] or visit the Help Center Visit the page.
Our firm stance on protecting minors
Q99 is clear on this: no one under the age of 18 is permitted to use our platform. Keeping minors away from gaming is both our ethical and legal responsibility.
Our message to parents:
- Use a password or PIN lock on your device.
- Keep your account login credentials away from your children.
- Regularly monitor the types of online entertainment your children are engaging with.
- Use browser control software on your mobile.
If you suspect a minor is using an account, contact us immediately at [email protected].
Keep Your Life in Balance
Gaming is just one small part of life. Family, friends, work, studies, and physical health should always come first. Enjoy yourself on q99 — but look for fulfilment in your other relationships and activities too.
A few simple habits that help keep life in balance:
- Spend quality time with your family every day.
- Exercise regularly.
- Keep up other hobbies and leisure activities outside of gaming.
- Build healthy financial habits through planning and saving.
Don't hesitate to seek professional help
Gaming addiction is a real issue, and seeking professional help to address it is a sign of strength. If you feel gaming is having a negative impact on your life, don't try to deal with it alone — speak to a specialist.
You can reach out for help:
- To a trusted family member or friend: Open up and talk — you don't have to face this alone.
- To a mental health professional: Access to mental health counselling services in Bangladesh is more available than ever before.
- Contact the q99 support team: To restrict or deactivate your account, contact us at [email protected].
Remember — seeking help isn't a sign of weakness. It's a courageous step toward taking care of yourself.
Enjoy Responsibly
Make every session on q99 an enjoyable one — within a controlled budget and time. New here? Register now. Existing users, log in to get started.